Privacy Policy (GDPR)
Ele Pele Design s.r.o. respects your privacy and processes personal data in accordance with Regulation (EU) 2016/679 (GDPR).
1. Data Controller
The data controller is:
Ele Pele Design s.r.o.
Registered office: Jablonec nad Nisou, Czech Republic
Company ID: 06849130
VAT ID: CZ06849130
E-mail: info@elepele.com
2. Personal Data We Process
We process the following personal data:
- first and last name
- billing and delivery address
- e-mail address
- phone number
- order and payment information
- IP address and website behaviour data (cookies)
3. Purpose of Processing
Personal data is processed for the purpose of:
- processing and fulfilling orders
- delivery of goods
- customer communication
- accounting and legal obligations
- handling complaints and returns (including the RETINO system)
- marketing communication (only with your consent)
4. Legal Basis for Processing
Personal data is processed on the basis of:
- performance of a contract
- compliance with legal obligations
- legitimate interest of the controller
- consent of the data subject (e.g. newsletter subscription)
5. Data Retention Period
Personal data is retained:
- for the period necessary to process orders
- for the period required by law (especially accounting and tax regulations)
- for marketing purposes until consent is withdrawn
6. Sharing of Personal Data
Personal data may be shared with the following processors:
- shipping provider Packeta (Zásilkovna)
- payment gateways and banks
- accounting and tax advisors
- complaint handling system RETINO
- IT and e‑commerce service providers
Personal data is not transferred outside the EU unless necessary for contract performance.
7. Your Rights
You have the right to:
- access your personal data
- rectification or erasure of personal data
- restriction of processing
- data portability
- object to processing
- withdraw your consent at any time
8. Cookies
Our website uses cookies to ensure proper functionality, analyse traffic and support marketing activities.
Details about cookies are available via the cookie banner/settings on our website.
9. Data Security
We have implemented appropriate technical and organisational measures to protect personal data against loss, misuse or unauthorised access.
10. Final Provisions
This Privacy Policy is effective from the date of publication.
We reserve the right to update this Privacy Policy at any time.
Last updated: 20.1.2025