FAQs

How long will it take to ship my order?
We usually dispatch orders within 2 business days after the order is placed.

How can I pay for my order?
You can pay by bank transfer, online card payment. 

When will I receive payment details if I choose bank transfer?
Right after placing your order, you’ll receive all payment details by email (account number, amount, payment reference, QR code).

I didn’t receive an order confirmation email – what should I do?
Please check your SPAM folder. If the email isn’t there, contact us at info@elepele.cz.

Frequently Asked Questions
How do I choose the right bracelet size?
How can I exchange the size or product?
How do I file a complaint (claim)?
How can I return goods within 14 days?
How should I care for my jewelry?
Warranty & after-sales service
Shipping & payment